Course curriculum

    1. Welcome!

    2. Becoming Familiar with the Thinkific Learning Platform

    3. Accept Copyright

    4. Handouts & Materials

    1. 1. Introduction

    2. 2. Basic Principles of Employee Experience

    3. 3. EX and Customer Experience (CX)

    4. 3.1 Activity: EX and CX

    5. 4. Strategies to Understand and Support EX

    6. 4.1 Activity: Empathy Interview Template

    7. 4.2 Journey Mapping

    8. 4.3 Activity: Journey Mapping

    9. 4.4 Shape Expectations and Memories

    10. 5. Summary and Next Steps

    1. End of Course Survey Instructions

    2. End of Course Survey

    3. Congrats!

About this course

  • $99.00
  • 17 lessons