Course curriculum

  • 1

    Welcome

    • Welcome!

    • Becoming Familiar with the Thinkific Learning Platform

    • Accept Copyright

    • Handouts & Materials
  • 2

    The Employee Experience

    • 1. Introduction

    • 2. Basic Principles of Employee Experience

    • 3. EX and Customer Experience (CX)

    • 3.1 Activity: EX and CX

    • 4. Strategies to Understand and Support EX

    • 4.1 Activity: Empathy Interview Template

    • 4.3 Activity: Journey Mapping

    • 4.2 Journey Mapping

    • 4.4 Shape Expectations and Memories

    • 5. Summary and Next Steps
  • 3

    Close

    • End of Course Survey Instructions

    • End of Course Survey

    • Congrats!

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